Custom and private label products
Because most orders are manufactured to customer specifications, custom-printed or tooled products cannot be returned for reasons such as changed specification or over-ordering. Please confirm quantities and artwork before mass production.
Quality issues
If goods arrive damaged or do not conform to the approved specification, notify us within 15 days of receipt with photographs, batch markings and quantity details. We will investigate together with production and inspection records.
Confirmed non-conforming quantities are replaced or credited according to the agreed contract terms.
Return requirements
Any return shipment must be authorised in advance. Goods should be returned in their original packaging with batch identification intact so we can trace them through production records.
Warranty discussions
Warranty scope and duration are defined in the supply contract. Contact wanga7486@gmail.com to open a claim or request spare components.
Questions about this document?
Contact wanga7486@gmail.comand our team will clarify any point covered above.