Frequently asked questions

Procurement, quality and logistics answers

Can you produce custom packaging?

Yes. We offer OEM/ODM services including custom logo printing, color boxes, instruction manuals, and outer carton packaging, produced to your approved artwork.

What is your minimum order quantity (MOQ)?

The MOQ for in-stock products is usually 500 pieces. For OEM custom orders such as custom logo or packaging, the MOQ may vary — please contact us for details.

Do you provide samples?

Yes. We can provide existing samples for quality evaluation, and you only need to cover the shipping cost. For custom samples, a sampling fee applies, which is usually deductible from the bulk order.

What are your payment terms?

We accept T/T (bank transfer), L/C, and PayPal for samples and small orders. A 30% deposit is typically required, with the 70% balance settled before shipment.

How do you control product quality?

Products are assembled in a Class 100,000 cleanroom, and each unit is inspected for function, dimensions, and appearance before packing. Our laboratory also runs stability and drop-testing to confirm durability under demanding conditions.

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